Meet the Resort Staff

  • Ben Butts
    Lead Resort Technician

    Ben is an integral part of our daycare & pet resort. He comes to us with valuable experience, having worked as a pet care specialist as well as in customer service roles. Ben has also volunteered at the Jacksonville Zoo and has two pets of his own ~ Gizmo the dog and Espeon the cat. He is an avid photographer and you'll likely see some of his work displayed in our Resort & Spa as well as on our social media sites. He is an incredibly devoted and hands-on caretaker to all our guests and always lends a hand to anyone who needs it. As our Lead Resort Technician, your pets will be diligently supervised as well as have a blast playing with him!

  • Elise Dietz
    Resort Attendant

    Coming to us with an impressive background of diverse experience and achievements is Elise. Originally from New Jersey, Elise moved to Jacksonville in 2011 to reunite with her high school sweetheart whom she is now married to. After earning her associate degree in nursing, she became an RN for 15 years. In addition to her human caretaker role, Elise also spent time as a veterinary technician and received her certification in pet grooming. In 2012, she started a non-profit dog rescue called “Animal Alley” which helps homeless and at-risk shelter dogs. Currently, Elsie lives with her husband and two Chihuahuas Diva & Tinker. She has five grown children and a grandson. In her spare time, Elise indulges her musical side by playing keyboards and African drums. She also expresses her creativity through painting and crafting, plus loves horseback riding and camping. Birch Island is fortunate to have such a generous, well-rounded team member who genuinely adores all our resort guests.

  • Leila Burton
    Resort Attendant

    Leila is originally from Wisconsin and moved to Jacksonville in 2014. Having developed her excellent customer service skills in the food & service industry, Leila now enjoys using them in an environment she truly loves. Growing up, she was always surrounded by animals. Dogs & cats were part of her family and she also got to help with pigs, horses, cows & chickens on various small farms. Leila now has a dog named Archer and considers the guests at Birch Island’s resort her extended family. When time allows, Leila is busy renovating her house or enjoying creative crafts like painting, making jewelry, gardening and DIY projects. A fan of scientific oddities and interesting stories, she also likes true-crime podcasts. Leila genuinely loves being a part of the Birch Island team and being able to spend time with both our human and animal guests. Her fun smile and upbeat spirit is enjoyed by all who come across her! 

  • Madison Trupia
    Resort Attendant

    Madison was born in Sarasota and has engaged in lots of volunteer activities with the Humane Society as well as working as a pet care specialist. She shares her home with 3 rescued kitties- a buff tabby cat named Paizley, a short haired calico named Bugatti, and a black beauty named Blossom. Madison has been a lover of animals ever since she got her first pet- an American Pitbull Terrier named Mercedes-on her 6th birthday. She's currently an avid member of the feral spay and neuter program at First Coast No More Homeless Pets. Madison and her mom have gotten over 42 friendly felines spayed and neutered since moving to Jacksonville over a year ago. Every day is a new adventure full of tons of new tail wagging friends and fun! 

Office Hours

Hospital Hours

Monday:

7:00 am-6:00 pm

Tuesday:

7:00 am-6:00 pm

Wednesday:

7:00 am-6:00 pm

Thursday:

7:00 am-6:00 pm

Friday:

7:00 am-6:00 pm

Saturday:

8:00 am-2:00 pm

Sunday:

Closed

Boarding & Daycare

Monday:

7:00 am-7:00 pm

Tuesday:

7:00 am-7:00 pm

Wednesday:

7:00 am-7:00 pm

Thursday:

7:00 am-7:00 pm

Friday:

7:00 am-7:00 pm

Saturday:

8:00 am-5:00 pm

Sunday:

8:00 am-5:00 pm

Our Location

Phillips Highway (US 1) between Racetrack Rd and SR 9B